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Privacy Policy

INTRODUCTION

We are committed to protecting the privacy of all visitors to Snappy Tomato Pizza (the “Website”). Please read the following privacy policy which explains how we use and protect your information.

 

In addition to our Privacy Policy, Snappy Tomato Pizza has a separate direct marketing policy and these details are set out in our direct marketing policy which includes information on how to unsubscribe if you do not wish to receive information from us. This Privacy Policy may change from time to time in order to comply wiith any changes or additions to laws and regulations as well as our own business needs and responsibilities to you our valued customers.

WHAT INFORMATION DO WE COLLECT?

 

When you visit the Website or make an order through the Website, you may be asked to provide information about yourself including your name, address, telephone number(s), email address, date of birth and other contact details and credit or debit card information. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.

 

Most of the information we collect is necessary for us to be able to deliver the menu items and services you order via the Snappy Tomato Pizza Website. Other information is optional and you do not need to give it to us but it will help us to provide you with improved services so we will be very grateful if you do and we promise not to pass any of your details to any individual, company or organisation not directly connected to Snappy Tomato Pizza Ltd. We may also retain copies of any correspondence and/or emails you send us.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

We use this information for all sorts of reasons.

  • to provide you with access to the relevant parts of the Website and to supply the services you have requested.
  • to process payment for the Menu Items and services you order on the website.
  • to maintain accurate internal records to ensure we can contact you where necessary concerning your order or our services.
  • to administer, support, improve and develop our business and for any other statistical or analytical purpose.
  • to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

We promise not to share your information with third parties but where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc) as well as by e-mail.

 

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact us link or by clicking on the unsubscribe link in any of the messages you receive or by amending your profile by following the 'edit your details' link when you log in to the website. 

WHO DO WE SHARE THIS INFORMATION WITH?

The information you provide to us will be transferred to and stored on our servers in England, and may be accessed by or given to our managers and staff within Snappy Tomato Pizza and directly associated companies (but not third party companies or organisations) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy.

 

Those third parties that process information such as process credit card payments and provide support services for us. In addition, we will need to provide your information to our delivery stores (“Snappy Tomato Pizza stores”) that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

 

We may use the information (Name, Address and Contact Details) that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of Snappy Tomato Pizza Limited and its Franchisees and Affilliates. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

 

We do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside Snappy Tomato Pizza.

HOW TO ACCESS and/or AMEND THE INFORMATION WE HOLD

You have the right to see the information we hold about you and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to see a copy of the information we hold, an "Access Request", please contact us using the contact us link or in writing to Customer Records Dept, Snappy Tomato Pizza Ltd, 91 Heming Road, Redditch, Worcestershire, B98 0EA. In the event that you make an Access Request, we reserve the right to charge a fee of ten pounds sterling (£10) to meet our costs in providing you with details of the information we hold about you.

 

If you think any information we have about you is incorrect or incomplete, please write or e-mail us and we will correct or update any information as soon as possible.

SECURITY AND DATA RETENTION

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.

 

Please remember however that where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

LINKING

We may link to other websites which are not within our control. Once you have left the Snappy Tomato Pizza website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

COOKIES

Cookies are small amounts of information which we store on your computer. Unless you have told us you object, our system will issue cookies to your computer when you use the Website (whether you are a registered or non-registered user). Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you do that, you may not be able to use some features on the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control.

 

Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

 

Your browser also generates other information, including which language the site is displayed in, and your IP address. An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.

 

We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

 

For full details on Cookies including what they are, how you can prevent them being used and how Snappy Tomato Pizza uses cookies on the Snappy Tomato Pizza website please click on the Cookies link in the Red Tape section of our Website.

PHISHING

Phishing is the name given to attempts to steal personal details and financial account details from a website user. "Phishers" use fake or "spoof" emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.

 

If you do receive such an email or are asked for your password by anyone claiming to work for any part of the Snappy Tomato Pizza organisation, please forward the email to admin@snappytomatopizza.co.uk or report the incident using the Contact Us link in writing to Customer Records Dept, Snappy Tomato Pizza Ltd, 91 Heming Road, Redditch, Worcestershire. B98 0EA

 CHANGES TO OUR PRIVACY POLICY

If we make any changes to this Privacy Policy it will be highlighted and amended on this page. 

CONTACT US

If you have any questions about our Privacy Policy, please contact us at:

 

Customer Records Department, Snappy Tomato Pizza Ltd, 91 Heming Road, Redditch, Worcestershire. B98 0EA

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